About Zalora

Zalora MY is the one-stop shopping destination for fashion savvy Malaysians. Offering the right blend of leading international and homegrown brands; the portal’s stellar collection is assured to woo you.

Offering lightning-fast delivery, professional customer support, and easy returns; the platform caters to the needs of fashionistas in other countries such as the Philippines, Singapore, Hong Kong, Thailand, Vietnam, Taiwan, and Indonesia. Take your pick from its chic collection and save more by relying on the Zalora voucher code or coupon offered on our website for fashion buffs. Happy Shopping!

Delivery Information

Zalora Malaysia strives to deliver your order as quickly as possible. For items sold to Johor, Klang valley, and Penang; Zalora delivery may take about 1-3 business days. For delivery to other regions of Peninsular Malaysia, it takes 1-5 working days and for regions such as Sabah & Sarawak; the delivery takes about 6-10 business days.

In the case of delivery to Brunei; it may take 10-15 business days. For the items sold by seller; the time duration of delivery varies from seller to seller & may take about 2-13 working days. Eliminate the delivery charges by making use of the Zalora FREE shipping code (if available at the moment on our website).

Sign Up Benefits

Is the fear of missing out on the incredible Zalora deals hitting you hard? Don’t let FOMO have its way as you can savor the best deals by opting for its newsletter. Just provide your functional newsletter.

Stay updated with the latest news of the fashion world. You get to savor Zalora voucher, discounted deals, holiday offers, Black Friday sale, weekly deals, and so much more. So sign up today and relish the most amazing deals delivered right in your email inbox!

Customer Support

Zalora customer service team is dedicated to offer you a wonderful online shopping experience. There’s no need to hesitate in reaching out to the support team. In the case, you are in need of immediate answer; firstly, go through the FAQ section on the Zalora website. It covers a wide range of queries.

To get assistance, you can make use of any of the below-mentioned modes:

• Live chat
• Email- customer@my.zalora.com
• Frequently Asked Questions

Payment Methods

Whether you are looking forward to purchase sling bag, men’s wallet, shoes, tote bag, jeans, watch, boots, jumpsuits, perfume, dress, Nike dunk, or backpack; Zalora store is the perfect place to shop it all. It has PCI security standard and encrypted network so don’t let the payment security worries get to you.

Malaysian fashion buffs can opt for the Zalora voucher code and pay for your order using any of the following payment channels.

• VISA
• PayPal
• Mastercard
• CIMB
• iPay88
• Cash on Delivery
• American Express
• Boost
• Grab Pay
• Touch N Go

Easy Returns

Not happy with your purchase? No worries, as according to the Zalora return policy, you can easily return an item provided that the below-mentioned conditions are met:

• You need to return the item within 30 days of receiving the order (except Lifestyle products which must be returned within 15 days)
• The item (s) must be in the original brand packaging.
• The item (s) must remain unused, unaltered, and unwashed.

To return the order file a return request, pack the items, and ship it to the warehouse. You can also use the Grab X Ninja van return pick up.

Get the App

Do you love to shop at Zalora Malaysia? You can grab the hottest styles at the best rates. To make your online shopping experience at the platform even more seamless; just download the Zalora app.

The app lets you shop by category, do a visual search, seek style inspo, and a whole lot more. Tap on the ‘Just for You’ tab to discover styles based on your preferences. Make your deal sweeter by using the Zalora discount code. Rejoice the most fashionable finds only on the Zalora app.

Grab Exclusive Deals

Let the fashion diva in you shine like you’re meant to. Choose the on-trends pieces and have a guilt-free shopping experience as with the wide range of Zalora deals offered on our portal, it is quite possible.

Whether you’re up for buying clothing, accessories, bags, beauty products, modest wear, or kids wear; shop all you want. To make it even better; just apply the Zalora coupon code and you’re good to go.

FAQ

How do I use the Zalora Promo Code?

• In the search column of our homepage, type ‘Zalora’ and choose the first suggestion.
• Welcome to a world of unbeatable deals and vouchers.
• Pick the code that aligns best with your intended purchase.
• Just tap on the code to land on its official website.
• Select the styles you love and add them to the cart.
• Proceed to payment.
• Opt for the Zalora promo code Malaysia and save tremendously.

What is Luxury on Zalora?

Luxury on Zalora displays a jaw-dropping collection of the best of luxury fashion. It comprises styles from top designer labels and international luxury brands.

When will I get my refund?

The processing of Zalora refund takes about 1-2 business days once your order reaches. It may 1 business day for payment through bank transfer, PayPal, and debit/credit card. It may take 3-5 days to reflect in your account.

Does Zalora Malaysia accept exchange requests?

Exchange request is accepted only for a change in size or colour depending on the availability of the product.

How can I track my order?

Just sign in to your account and head to the ‘Track Order’ tab. Once your order has shipped, the Zalora tracking feature will be displayed right there.