Do I need an account to book an activity on Klook?
Yes, a Klook account is required to book activities. Customers can sign up using an email, phone number, or a third-party account like Facebook, Google, or Apple.
How do I book an activity on Klook?
Browse available activities and select the preferred package. Enter the required details and complete the payment process. Once booked, wait for the confirmation to be sent.
How long does it take to receive a booking confirmation?
For activities with instant confirmation, an email will be sent within 5 minutes of booking. If confirmation is not instant, it typically arrives within 24 to 48 hours. Customers can check the Confirmation section of the booking page for details.
How long does it take to receive a refund from Klook?
Refunds are initiated within 24 hours of approval. Processing times vary depending on the payment method:
Credit/debit card: 7-14 business days
Apple/Google Pay: 7-14 business days
How will I use my Klook Cash?
You can use your KlookCash on your booking at the checkout page if you have at least 10 KlookCash in your Klook account.
How can I view my booking on the website?
Start by clicking on your profile picture in the top right-hand corner of the screen. Then, go to the relevant section from the drop-down menu. Select the booking you'd like to view from the list to see all the details.
Can I get rewards for referring a friend to Klook?
Yes! You can share your referral link with a friend, and once they sign up and complete their first booking, you’ll receive a free promo code. This code can be used to save on your next booking making it a win for both of you.
Why can’t I book tickets for a later date?
Some tickets may not be available yet if the booking is too far in advance. It’s a good idea to check back closer to your preferred date. In some cases, tickets might be sold out due to high demand.
Will I receive a new voucher if I change my booking?
Yes, after your booking is changed, you’ll get a new voucher with the updated details. The old one won’t work anymore, so make sure to use the new voucher for your activity.
Can I buy a Klook e-Gift Card as a present?
Yes, Klook e-Gift Cards are a fun and easy gift for any occasion. They can be used for things like activities, transport, hotels, and more. You can also add a personal message to make it more special.