Is registration required to book tickets on BusOnlineTicket?
Registration is not required to purchase tickets online. However, frequent passengers are encouraged to register to enjoy benefits like BOT Mile reward points. Signing up allows easier booking management and access to exclusive promotions.
What should be done if the confirmation email is not received?
Check the junk or spam folder for the confirmation email. If not found, contact BusOnlineTicket customer service via email. A response will be provided within 24 hours after receiving the request.
How can the booking status be checked?
Booking status can be checked via the Member Account or the Check My Booking page. Enter the BOT Reference Number and the email or phone number used during booking to access the details.
Do children need tickets when travelling by bus, train, or ferry?
Children under 2 years old can travel by bus without a ticket, but purchasing one is recommended for safety. On trains, children under 4 years old do not require a ticket.
When are express bus schedules available for booking?
Most express bus companies release their schedules around one month in advance. It’s best to book early to secure your seats.
How can customers book tickets through chat if phone bookings are unavailable?
Bookings can be made through chat on Facebook, Instagram, or WhatsApp. Payments can be completed through bank transfer or cash deposit. A payment receipt will be emailed to you.
How long does it take to receive a booking confirmation?
Most payments result in instant confirmation. However, some payments held by banks or card issuers may take up to 24 hours to confirm. Contact the customer service team if confirmation isn’t received within that time.
What is your refund Policy?
Refunds will be returned to the original payment method or given as a Refund Voucher. The refund process depends on the payment type used during booking.
Can BOT Miles be redeemed during the booking process?
Yes, it can be redeemed directly on the payment page when making a booking after logging in with an email account.
Can ferry, train, or tour bookings be changed after confirmation?
Once a ferry, train, or tour booking is confirmed, changes are not allowed. Passengers should review details carefully before completing the booking.